FAQs

ORDER

Can I Change Or Cancel My Order ?

Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.

Can I Order Spare Parts?

Some spare parts are available to order, or may be replaced under warranty. please contact us to discuss your needs.

Can I Change My Shipping Address After Placing An Order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

SHIPPING

How Do I Track My Order?

We will email your tracking information as soon as your order has shipped. usually you will receive the tracking number one day after we have shipped your order.

When Will My Order Arrive?

The delivery time is based on the shipping option that you have chosen. once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. we are not responsible for delays caused by the customs department in your country.

Is My Order Eligible For Free Shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, and sale. your order will be shipped using economy shipping.